Deizisau, November 2019 – In a survey conducted by the German Institute for Product and Market Evaluation, EHEIM achieved the highest customer satisfaction for pond accessories and was awarded the Plus X Award.
In Spring, Focus Money and Deutschland Test awarded EHEIM the ‘customer favourite’ award as one of the most popular brands in Germany. Shortly afterwards, the company received the "Trophée d'argent" from the French Animal Distribution Magazine for their aquatic accessories followed by the renowned "World Branding Award" as "Brand of the Year". Now EHEIM have achieved the "highest customer satisfaction" for their pond accessories and have been awarded the "Plus X Award". The pond accessories include a variety of pumps, filters, UVC clarifiers, pond aerators, sludge extractors (pond vac) and pond heaters.
The "Plus X Award" has been in existence for sixteen years and is regularly presented to the best brands and products in the world. It is considered the largest international innovation award for technology, sports and lifestyle products that have at least one "Plus X" factor. The Plus X Award offers seven seals of quality for Innovation, High Quality, Design, Ease of Operation, Functionality, Ergonomics and Ecology as well as selected special awards including the "Highest Customer Satisfaction" category.
Customer satisfaction is determined by two questions: How reliable is a brand promise and how satisfied are Germans with a brand after the purchase? In July 2019, the German Institute for Product and Market Evaluation launched a major survey on this subject and, in order to achieve a neutral opinion, men and women aged 20 to 65 from all federal states across the country were asked which brands and products they were particularly satisfied with. The pollsters evaluated 3147 valid votes and identified those manufacturers who, from the consumers' point of view, keep their promises by offering high-quality products and an exceptionally satisfactory service.
A total of 73 brands received awards this year. The categories cover the most diverse industries and product groups from e-bikes, smartphones, watches, fashion, cosmetics and many more - including pond accessories. EHEIM has received the Plus X Award for "Highest customer satisfaction" in this category.
"This award confirms, once again, that our own claim of offering the best quality and reliability is endorsed by our customers and that we, as one of the world's most significant aquatics suppliers, also set standards in the garden pond sector with the quality label 'Made in Germany'", says EHEIM Managing Director Ibrahim Mefire Kouotou.